Returns and exchanges

At Babanono, we want you to be completely satisfied with your purchase. We understand that there may be times when you need to return or exchange an item. Here is our return and exchange policy:

Customized products:

Please note that Personalized items are not eligible for returns or exchangesEach custom creation is unique and made especially for you, making it impossible to resell. Thank you for your understanding.

Non-personalized products:

For any non-personalized item purchased on our site, you have a period of 14 days from the date of receipt of your order to return it to us and request an exchange or refund.

Conditions of back:

  • Items must be returned in their original condition, unused, with all original tags and packaging.
  • Return costs are the responsibility of the customer.
  • We recommend using a trackable delivery service to ensure your return reaches us safely.

Return procedure:

  1. Contact our customer service has salut@babanono.com or by telephone on 07 82 08 98 92 to inform us of your intention to return an item.
  2. Carefully pack the item in its original packaging.
  3. Return the package to the address provided to you by our customer service.

Refunds:

Once we have received and inspected your return, we will send you an email to notify you that we have received your returned item. We will also notify you of approval or rejection of your refund. If your request is approved, then your refund will be processed and a credit will automatically be applied to your credit card or original payment method, within 7 days.

Exchanges:

If you wish to exchange an item for a different size or color, please follow the return procedure above and place a new order for the desired item.

Defective or damaged items:

If you receive a defective or damaged item, please contact us immediately at salut@babanono.com or by phone at 07 82 08 98 92. We will do our best to resolve the problem quickly and to your satisfaction.

We thank you for your trust and hope you will be satisfied with your purchases at Babanono!