General conditions of sale (GTC)

  1. Scope of application

These general terms and conditions of sale (GTC) apply to all orders placed on the website www.babanono.com (hereinafter the “Site”) and concern the products offered for sale by Babanono (hereinafter the “Seller”).

  1. Order

To place an order on the Site, the Customer must complete an online order form and accept the General Terms and Conditions by checking the box provided for this purpose. The Customer must complete all mandatory fields on the order form in order for their order to be registered.

  1. Availability

The products offered for sale on the Site are available as long as they are visible on the Site and subject to available stocks. In the event that a product is unavailable, the Customer will be informed by email as soon as possible and may cancel their order or choose another one.

  1. Price

Product prices are indicated in euros, inclusive of all taxes (TTC) and are those in effect at the time of the order. They are subject to change at any time without notice. Delivery costs are not included in the price of the products and are indicated separately on the order form.

  1. Payment

Payment for products and delivery charges is due immediately upon ordering. Payment can be made online by credit card or PayPal.

  1. Delivery

The ordered products are delivered to the delivery address indicated by the Customer on the order form. Delivery times are indicated on the Site and are given for information purposes only. The Seller cannot be held responsible for delivery delays attributable to carriers or any other event beyond its control.

  1. Reception and control of the order

The Customer is invited to check the condition of their package and the contents of their order upon delivery. In the event of a defect or non-conformity of the products, the Customer must inform the Seller within 14 days of receipt of the order, indicating their contact details, the order number and the reason for the defect or non-conformity. The Seller undertakes to replace or refund defective or non-compliant products.

  1. Return and refund

The Customer has 14 days from receipt of their order to exercise their right of withdrawal and request a refund for the products purchased. To exercise this right, the Customer must inform the Seller by email at [email address] indicating their contact details, the order number and the reason for the return. The Customer must return the products in their original packaging and in perfect condition to the following address: [company headquarters address]. The return costs are the responsibility of the Customer. The refund will be made within 14 days from receipt of the products by the Seller.

  1. Guarantee

The Seller guarantees that the products comply with the description on the Site and are free from hidden defects. In the event of non-conformity of a product, the Customer may request its replacement or refund.

  1. Responsibility

The Seller cannot be held liable for indirect damages such as loss of profits, loss of turnover, loss of customers, or any other financial loss.

  1. Intellectual property

The content of the Site, including texts, images, photographs, logos and trademarks, is the exclusive property of the Seller or of third parties having authorized the Seller to use it.Any unauthorized use of the content of the Site is prohibited and may be subject to legal action.

  1. Protection of personal data

The Seller undertakes to protect the Customer's privacy and personal data in accordance with current regulations on the protection of personal data. The Customer can consult the Seller's privacy policy on the Site.

  1. Modification of the T&Cs

The Seller reserves the right to modify the General Terms and Conditions at any time. The applicable General Terms and Conditions are those in effect at the time of the order.

  1. Applicable law and competent jurisdiction

The General Terms and Conditions are subject to French law. In the event of a dispute, the courts of Paris shall have jurisdiction.